Frequently Asked Questions
Everything you need to know about shopping with Julius and the gang.
How can I track my Paul Frank order?
Once your order ships, you will receive an email notification with a tracking number. You can use this number on our carrier's website to monitor your package's journey to your doorstep.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a domestic return or exchange.
Do you ship Paul Frank products internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your destination.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our charts to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products authentic Paul Frank merchandise?
Absolutely. This is the official Paul Frank online store. All products sold here are 100% authentic, featuring our iconic designs and the original Julius the Monkey branding.